Refund Policy

Every new Trade Tracer account starts with a 14-day free trial ("Trial"). We do not collect a payment method at signup, so you cannot be charged during or after the Trial unless you choose to subscribe. When the Trial ends, your account simply moves to the free tier. No cancellation step is required and no refund is ever needed for a Trial, because no charge occurs. Trial benefits and duration are subject to change in accordance with our Terms of Service.

If you subscribe and Trade Tracer isn't for you, we offer a 7-day money-back guarantee — no questions asked. Email blake@tradetracer.io from the email address associated with your account within seven (7) calendar days of your first subscription charge and we will refund that charge in full and cancel the Subscription. You do not need to give a reason.

The guarantee applies once per customer, to the first subscription charge on your account only. It does not apply to renewal charges or to subsequent re-subscriptions, which are covered by Sections 3 and 5 below.

If you subscribe, your payment method is charged the then-current monthly Subscription fee and on each monthly anniversary thereafter until you cancel. Each billing period entitles you to access the Service for the duration of that billing period.

Outside the 7-day money-back guarantee in Section 2, we do not pro-rate or refund unused portions of a paid billing period. If you cancel partway through a paid month, your Subscription remains active until the end of that billing period and you will not be charged for the next billing period.

Subscription fees are exclusive of any applicable taxes. You are responsible for any sales, use, value-added, or similar taxes applicable to your jurisdiction.

You may cancel your Subscription at any time from your Account page or by emailing blake@tradetracer.io from the email address associated with your account. Cancellation takes effect at the end of the current billing period. You retain access to paid features until that effective date.

We will issue a refund, at our reasonable discretion, in the following circumstances:

• Billing errors: duplicate charges, charges in the wrong amount, charges after a verified cancellation, or other billing errors attributable to Trade Tracer or our payment processor.
• Extended outage: a documented Service outage during which all material paid features were continuously unavailable for more than 48 consecutive hours within a single billing period. Refunds in this circumstance are pro-rated to reflect the duration of the outage as a fraction of the billing period.
• Statutory rights: any refund or cancellation right required by consumer-protection law in your jurisdiction, including without limitation the European Union's distance-selling regulations and the United Kingdom's Consumer Contracts Regulations, to the extent applicable to your transaction.

For the 7-day money-back guarantee, a one-line email within the 7-day window is all that's required (see Section 2). For refunds under Section 5, email blake@tradetracer.io from the email address associated with your account within 60 days of the charge at issue. Include:

• The approximate date and amount of the charge;
• The last four digits of the payment-method used;
• A description of the issue (billing error, outage, statutory right, etc.);
• Any supporting documentation (screenshots, error messages, broker statements where relevant).

We will respond within five (5) business days of receipt. Approved refunds will be credited to the original payment method within 14 calendar days of approval, subject to processing times of your bank or card issuer.

If you dispute a Trade Tracer charge with your card issuer or bank without first contacting us, we may suspend or terminate your account during the pendency of the dispute. We always prefer to resolve billing issues directly. If you believe a charge is erroneous, please contact us first so we can investigate and, where appropriate, refund without a chargeback.

Trade Tracer is not responsible for refunds in circumstances where Service outages or impairments result from events beyond our reasonable control, including without limitation acts of God, war, terrorism, civil disturbance, government action, natural disaster, pandemic, power or telecommunications failure, internet outage, cyberattack, or failure of any third-party service provider.

This Refund Policy is governed by the laws of the State of Utah, consistent with the governing-law clause of our Terms of Service. Where applicable consumer-protection law in your jurisdiction confers stronger refund rights than those described above, those rights govern to the extent required by law.

We may update this Refund Policy from time to time. The updated policy will be posted on this page with a new Effective Date. Material changes will be communicated by email to the address associated with your account when reasonably possible.

Refund or billing questions: blake@tradetracer.io.